OSS Group | Business Analysis

Our Business Analysis services help you define the “why” behind your initiatives. We start by clarifying objectives and uncovering root causes before translating insights into actionable plans - ensuring every project is purposeful, supported by the right people, and positioned for success from day one.

Whether you’re planning a new system, redesigning a business process, or seeking greater value from your technology investments, we enable smarter, evidence-based decision-making.

Additionally, our BA team has deep expertise in Microsoft Dynamics and a proven track record in the insurance sector, covering everything from policy management and claims to compliance, CRM, and beyond.

Requirements Analysis

Through a mix of conversations, workshops, and interviews, we get a clear picture of stakeholder needs and priorities.

Business Process Analysis

We work with you to map out current business processes to identify inefficiencies and develop future state process models for optimised workflows.

Solution Evaluation

After conducting an evaluation of potential solutions we make recommendations based on cost-benefit analysis, feasibility studies, and risk assessments.

Stakeholder Management

Ensuring effective communication between stakeholders is key. We support you in managing expectations and addressing concerns throughout the delivery lifecycle of a strategy, project or transition.

Change Management

Get support for developing change management plans to ensure smooth transitions to new systems or processes.

Data Analysis

Analyse business data to identify trends, patterns, and insights that can inform decision-making.

Ways of Working

We help facilitate flexible ways of working that are aligned to your preferred delivery model such as Waterfall, Agile or SAFe

Testing Support

Collaborate with testing teams to develop test plans and test cases based on documented requirements.

Documentation and Communication

Create clear and concise documentation of requirements, process flows, and system specifications.

Business Requirements Documents

Detailed description of business needs, objectives, and functional requirements

Decision Matrices and Evaluation Criteria

Tools used to evaluate and compare different solution options

Risk Assessments and Mitigation Plans

Identification of potential business risks, their impacts and strategies of mitigation

Training Materials

User manuals, guides, or training presentations including FAQs and best practices

Test Scenarios

Documents outlining the approach to testing the system including specific scenarios

Gap Analysis Reports

Assessment of the variance between current state and desired future state

Process Models

Current state and future state process maps illustrating business workflows

Functional Specifications

Screen mockups, process diagrams, and data flow diagrams describing how the systems will fulfil business requirements

Customer Journey Mapping

Describing system features and user interactions from an end-user perspective

Hi, I'm Simon Russell - Senior Business Analyst and Practice Lead

I'm passionate about helping businesses uncover the unknown and build the right solutions for transformational change.

No matter what stage you're at, I'll meet you wherever you are in your journey and help ensure the voice of your stakeholders is embedded in every decision - so what gets delivered is what actually works.

You can get in touch with me via the form or by calling

0800 OSS GRP (0800 677 477)