Business Analysis Services

Objective Evaluation

Wherever you find yourself on your business analysis journey, our dedicated expertise in independent, evidence-based recommendations empowers you to optimise every aspect of your business.

Our core strengths are our expertise in Microsoft Dynamics as well as in meeting the specific needs and challenges of the insurance industry, from policy management to claims processing, CRM, underwriting, analytics, compliance, and beyond.

From insightful diagnostics to actionable strategies, we are your partners in achieving peak performance and sustainable growth.

Requirements Analysis

Conducting interviews, workshops, and meetings with stakeholders to understand their needs and objectives.

Business Process Analysis

Mapping out current business processes to identify inefficiencies and developing future state process models for optimised workflows.

Solution Evaluation

Evaluating potential solutions and making recommendations based on cost-benefit analysis, feasibility studies, and risk assessments.

Stakeholder Management

Ensuring effective communication between stakeholders, managing expectations and addressing concerns throughout the delivery lifecycle.

Documentation and Communication

Creating clear and concise documentation of requirements, process flows, and system specifications.

Testing Support

Collaborating with testing teams to develop test plans and test cases based on documented requirements.

Change Management

Assisting in developing change management plans to ensure smooth transitions to new systems or processes.

Data Analysis

Analysing business data to identify trends, patterns, and insights that can inform decision-making.

Ways of Working

Flexible way of working aligned to client's preferred delivery model (e.g. Waterfall, Agile, SAFe).

Business Requirements Documents

Detailed description of business needs, objectives, and functional requirements

Functional Specifications

Screen mockups, process diagrams, and data flow diagrams describing how the systems will fulfil business requirements

Customer Journey Mapping

Describing system features and user interactions from an end-user perspective

Process Models

Current state and future state process maps illustrating business workflows

Test Scenarios

Documents outlining the approach to testing the system including specific scenarios

Training Materials

User manuals, guides, or training presentations including FAQs and best practices

Gap Analysis Reports

Assessment of the variance between current state and desired future state

Decision Matrices and Evaluation Criteria

Tools used to evaluate and compare different solution options

Risk Assessments and Mitigation Plans

Identification of potential business risks, their impacts and strategies of mitigation