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CX & Digital Marketing

We design and implement engaging experiences for your customers using data instead of instinct. We build capability around customer retention and acquisition by researching how people interact with your brand and with the market as a whole.

Customers are at the centre of every business

We help you engage, convert retain and delight them.

Marketing Strategy

Build better connections with your customers. We work with your team to design lead generation and customer retention strategies that align with your business goals.

 

Customer Journey Mapping

Customers take a journey to arrive at your product or service. Make your customer journey a joy ride instead of a gauntlet by improving critical physical and digital touchpoints. 

Digital Marketing 

Draw customers to your products and services using exceptional content, social media, search engine optimisation and branding. We help you tell your story.

Marketing Automation

Unify your digital marketing using HubSpot or Marketo Engage. We increase efficiency using software applications to automate how you interact with and manage online and offline channels. 

Customer Data Analytics

How well do you know your customers? We collect and synthesise data that informs your user profiles and feeds into data analytics tools and other applications. 

 

Software Integration

We seamlessly integrate your existing applications and databases, giving you unhindered access to all of your data and a single view of your customers. 

 

Our Automation Partners

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Dom Firsow Head of CX and Digital Marketing at OSS Group

Dominik Firsow

Head of CX & Digital Marketing

Hi, I'm Dominik Firsow!

I work with a great team of creatives, marketers and marketing automation specialist to help our customers grow through improving their customer engagement.  

You can get in touch with me through email or phone:

dfirsow@oss-group.co.nz

0800 OSS GRP (0800 677 477)

Our Clients

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AMI Insurance
Ecotricity
iag
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LeasePlan
Authentically
LanCom

More Clients

Latest Thinking

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"With a partnership approach from day 1, the team has demonstrated the ability to adjust to our increasing needs with quality. I am a happy customer and would recommend them to anyone wanting a refreshing approach to inbound marketing."
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Priscila Bernardes
Head Of Sales And Marketing, Lancom

"I have been using the HubSpot platform on and off for a number of years now, in both the retail and tourism industries in NZ. As a platform, it’s very versatile. It has allowed me and my team to drive efficiency by automating our processes and reporting on what’s driving results. The platform can handle multiple channels, such as social, email marketing, web forms and landing pages, along with contact management and workflows. With so many marketing technology tools out there, it’s good to work with a platform that is suitable for the NZ marketplace."
MikeMarcinkowski

Mike Marcinkowski
Marketing Manager, Entrepreneur, Full-Time Dad