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Customers are at the centre of every business

That's why we've developed a specialised practice to help our clients design and implement an engaging customer experience driven by data instead of instinct.

CX & Digital Marketing

We help you engage, convert and retain customers.

Marketing Strategy

Build better connections with your customers. We work with your team to design lead generation and customer retention strategies that align with your business goals.


Customer Journey Mapping

Customers take a journey to arrive at your product or service. Make your customer journey a joy ride instead of a gauntlet by improving critical physical and digital touchpoints. 

Digital Marketing 

Draw customers to your products and services using exceptional content, social media, search engine optimisation and branding. We help you tell your story.

Marketing Automation

Unify your digital marketing using HubSpot or Marketo Engage. We increase efficiency using software applications to automate how you interact with and manage online and offline channels. 

Customer Data Analytics

How well do you know your customers? We collect and synthesise data that informs your user profiles and feeds into data analytics tools and other applications. 


Software Integration

We seamlessly integrate your existing applications and databases, giving you unhindered access to all of your data and a single view of your customers. 


Our Automation Partners

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Dominik Firsow

Head of CX & Digital Marketing

Hi, I'm Dominik Firsow!

I work with a great team of creatives, marketers and marketing automation specialist to help our customers grow through improving their customer engagement.  

You can get in touch with me through email or phone:

0800 OSS GRP (0800 677 477)

Our Clients

AMI Insurance
Living Green

More Clients

Latest Thinking


Lead Generation Strategies

Online lead generation encompasses a wide range of tactics, campaigns, and strategies depending on the platform...

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Generating Inbound Leads Part 1

We've all been through it. You know, the moment you're about to dig into the best plate of spaghetti and meatballs...

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How CRM Data Integrations And Automation Drives User Adoption

Resistance to change can manifest itself...

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"With a partnership approach from day 1, the team has demonstrated the ability to adjust to our increasing needs with quality. I am a happy customer and would recommend them to anyone wanting a refreshing approach to inbound marketing."

Priscila Bernardes
Head Of Sales And Marketing, Lancom

"I have been using the HubSpot platform on and off for a number of years now, in both the retail and tourism industries in NZ. As a platform, it’s very versatile. It has allowed me and my team to drive efficiency by automating our processes and reporting on what’s driving results. The platform can handle multiple channels, such as social, email marketing, web forms and landing pages, along with contact management and workflows. With so many marketing technology tools out there, it’s good to work with a platform that is suitable for the NZ marketplace."

Mike Marcinkowski
Marketing Manager, Entrepreneur, Full-Time Dad